30-Day Money-Back Guarantee
We stand behind HeatGo and want you to feel confident when trying our products. If you’re not satisfied with your purchase, you may request a refund within 30 days of delivery.
To qualify for a refund, you must:
- Contact us within 30 days of receiving your order at heatgo888@gmail.com.
- Return the product to the address we provide. Customers are responsible for return shipping costs unless the return is due to our error.
- Provide clear details explaining the reason for your return.
- Include your order number or proof of purchase.
Once we receive and inspect your return and verify the required information, we’ll review your request. If approved, your refund will be issued to your original payment method.
Returns that do not include the product or proof of purchase may not be eligible for a refund.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your order arrives damaged, defective, or you receive the wrong item, contact us immediately at heatgo888@gmail.com.
We’ll evaluate the issue and, where appropriate, replace the item or issue a refund at no additional cost to you.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with applicable law.
To exercise this right, the product must be returned in the condition required by applicable law, along with proof of purchase. This statutory right is separate from and in addition to our 30-Day Money-Back Guarantee.
If you have any questions about returns or refunds, please contact us at heatgo888@gmail.com.