Last updated: September 9, 2026
HeatGo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient and curated shopping experience (the "Services"). HeatGo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, payment confirmation and other payment-related information.
- Account information including your username, password, preferences and settings.
- Transaction information including products you view, add to your cart, purchase, return, exchange or cancel.
- Communications with us including information you provide when contacting our customer support.
- Device information including information about your device, browser, network connection, IP address and other identifiers.
- Usage information including information about how and when you interact with or navigate our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, communicate with us or otherwise provide information.
- Automatically through the Services including through cookies and similar technologies.
- From our service providers when they provide technology or other services on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information to:
- Provide, Tailor, and Improve the Services — process payments, fulfill orders, arrange shipping, manage returns and exchanges, provide customer support, remember preferences and improve your shopping experience.
- Marketing and Advertising — send promotional communications and provide advertisements for our products and services where permitted by applicable law.
- Security and Fraud Prevention — protect our customers and Services, authenticate accounts, detect fraudulent or unauthorized activity and maintain a secure shopping environment.
- Communicating with You — respond to inquiries, provide customer support and maintain our relationship with you.
- Legal Reasons — comply with applicable laws, regulations, legal processes and valid requests from governmental authorities.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
- Shopify and service providers that assist with payment processing, analytics, customer support, cloud storage, fulfillment and shipping.
- Business and marketing partners that help us provide advertising and promotional services.
- Third parties when you request or consent to the disclosure, such as shipping providers.
- Our affiliates or other companies within our corporate group.
- Third parties when required for legal, regulatory or business purposes, including business transactions such as mergers, acquisitions or bankruptcy.
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information related to your use of our store in order to provide and improve its services. Information submitted through our store may be processed by Shopify and other service providers located in countries other than your own.
You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not operated or controlled by HeatGo, you should review that website's privacy and security policies.
HeatGo is not responsible for the privacy, security, accuracy or content of third-party websites.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.
We retain personal information for as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, enforce agreements and maintain appropriate business records.
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:
- Right to Access — request access to personal information we hold about you.
- Right to Delete — request deletion of your personal information.
- Right to Correct — request correction of inaccurate information.
- Right to Portability — request a copy of certain personal information.
- Right to Opt Out — opt out of certain marketing communications or targeted advertising where applicable.
- Managing Communication Preferences — unsubscribe from promotional emails at any time using the unsubscribe option included in our communications.
Complaints
If you have concerns or complaints regarding how we process your personal information, please contact us using the contact details provided on our website. Depending on your location, you may also have the right to contact your local data protection authority.
International Transfers
Your personal information may be transferred, stored or processed outside the country in which you reside. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
HeatGo may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements or other operational reasons.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on our website.